At Torlan Zone, we aim to ensure customer satisfaction with every purchase. This Refunds and Returns Policy outlines the conditions, timelines, and procedures for returning products and requesting refunds.

Eligibility for Returns

You may request a return within 7 days from the date you receive your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging with all accessories, manuals, and labels included

  • Proof of purchase or order confirmation is required

Items that show signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, clearance, or promotional reasons. Any such exclusions will be clearly mentioned on the product page at the time of purchase.

Return Process

To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number, product details, and reason for return.

Once your return request is approved, you will receive instructions on how and where to send the item. Returned items must be shipped back within 5 days of receiving return approval.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 7–10 business days after inspection. Refunds will be issued using the original method applicable to the order. Processing times may vary depending on location and order details.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Approved exchanges will be processed once the original item is returned and inspected. Replacement items are typically dispatched within 5–7 business days after approval.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please allow additional processing time. If the delay continues beyond 10 business days, contact us at [email protected] for assistance.

Shipping Responsibility for Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. Shipping costs are non-refundable unless otherwise stated.

Changes to This Policy

Torlan Zone reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will take effect immediately upon being posted on this page.

Contact Information

For any questions regarding refunds or returns, please contact us at:

Email: [email protected]